Refund policy
We understand that sometimes you may need to return or exchange a product. We will generally do our best to accommodate reasonable return and exchange requests, provided you contact us first so we can discuss your request and confirm the best way forward.
This policy applies to purchases made through the ESK Wholesale UK website.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under applicable UK law that cannot lawfully be excluded or restricted.
60-Day Returns & Exchanges
Return or exchange requests should be made within 60 days of receiving your order.
We will generally approve reasonable returns or exchanges, but all requests must be discussed with us before any products are sent back.
Please contact us at info@eskcare.com with your order number, the products involved and the reason for your return or exchange. Our team will review your request and let you know the available options and next steps.
Where possible, products should be unused, unopened, in their original condition and packaging, and accompanied by proof of purchase.
Please do not send products back to us before contacting us. Returns sent without prior discussion or approval may not be accepted.
Approved returns should be sent to:
ESK Skincare UK Limited
1 Putney Bridge Approach, 605
London SW6 3JD
United Kingdom
We will provide return instructions once your request has been discussed and approved.
Return Shipping
Return shipping arrangements will be discussed with you when your return or exchange is approved.
Where a return is due to a product being incorrect, damaged or defective, ESK will provide appropriate return instructions and cover reasonable return shipping costs where required by applicable law.
For other returns or exchanges, any applicable return or redelivery costs will be confirmed with you before proceeding.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as reasonably practicable after delivery.
If a product arrives damaged, defective or incorrect, or if an item is missing from your order, please contact us at info@eskcare.com as soon as possible.
Please include your order number, details of the issue and, where appropriate, photographs of the affected product and packaging so we can assess the issue.
Depending on the circumstances and your applicable rights, we may arrange a replacement, exchange, refund, credit or another appropriate resolution.
Opened or Used Products
Because ESK products include skincare and personal care products, we ask that you contact us before returning any product that has been opened or used.
We understand that circumstances can vary, so please get in touch with us to discuss your situation. We will review return and exchange requests on a case-by-case basis where appropriate.
This does not affect any rights or remedies you may have in relation to faulty, defective, damaged or incorrectly supplied products.
Sale and Promotional Items
If you would like to return or exchange a sale or promotional item, please contact us first to discuss your request.
Eligibility may depend on the particular promotion, the condition of the product and the reason for the return or exchange.
This does not affect any rights or remedies you may have under applicable law.
Exchanges
We will generally do our best to accommodate reasonable exchange requests.
Please contact us at info@eskcare.com before returning your product so we can discuss what you would like to exchange and confirm availability and the next steps.
Please do not send products back for exchange without first contacting us.
Refunds
Once we receive and inspect an approved return, we will let you know when your refund has been processed.
Approved refunds will generally be issued to your original payment method within 10 business days.
Your bank, card provider or payment provider may require additional time to process and display the refund after it has been issued by us.
If more than 15 business days have passed since we confirmed your refund was approved, please contact us at info@eskcare.com.
Your Statutory Rights
Nothing in this policy excludes, restricts or limits any rights or remedies that cannot lawfully be excluded under applicable UK law.
The return and exchange options provided under this policy are in addition to any statutory rights that may apply to your purchase.
Contact Us
For all return, exchange, refund or order-related enquiries, please contact us before sending any products back:
ESK Skincare UK Limited
Trading as ESK Wholesale
Email: info@eskcare.com
Address:
1 Putney Bridge Approach, 605
London SW6 3JD
United Kingdom