Shipping policy

Shipping Within the United Kingdom

Orders of £1,500 or more qualify for free shipping within the United Kingdom.

Orders under £1,500 incur a £10 shipping fee.

Order Processing

We aim to dispatch orders within 1 business day of receiving your order. During busy periods or where additional processing is required, dispatch may take up to 3 business days.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

Delivery & Tracking

Orders are shipped via Evri and can be tracked using the tracking details provided in your shipping confirmation.

Delivery timeframes are estimates and may be affected by carrier delays, public holidays, weather or other circumstances outside our reasonable control.

If your order has not arrived within 1 week of dispatch, please contact us at info@eskcare.com with your order number and tracking information, and we will assist with your delivery.

Delivery Details

Please ensure that your shipping address and delivery information are complete and accurate when placing your order.

ESK is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

Additional shipping or redelivery charges may apply where an order needs to be resent due to incorrect delivery details.

Delays and Delivery Issues

Once an order has been dispatched, delivery is managed by the relevant carrier.

While we will assist with tracking and delivery enquiries, estimated delivery dates are not guaranteed and delays may occasionally occur due to circumstances outside our reasonable control.

If your parcel is delayed, lost or arrives damaged, please contact us at info@eskcare.com as soon as possible so we can assist.